The Effects of Task Clarification, Feedback, and Goal Setting on Student Advisors' Office Behaviors and Customer Service

Autor/inn/en	Tittelbach, Danielle; DeAngelis, Maureen; Sturmey, Peter; Alvero, Alicia M.
Titel	The Effects of Task Clarification, Feedback, and Goal Setting on Student Advisors' Office Behaviors and Customer Service
Quelle	In: Journal of Organizational Behavior Management, 27 (2007) 3, S.27-37 (11 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0160-8061
DOI	10.1300/J075v27n03_03
Schlagwörter	Intervention; Objectives; Feedback (Response); Supervisors; Undergraduate Students; Student Behavior; Office Occupations; Office Practice + Suchen Sie Ihr Suchwort? Goal definition; Zielsetzung; Student behaviour; Schülerverhalten; Clerical occupations; Büroberuf; Bürowesen
Abstract	This study evaluated the effects of feedback, task clarification and goal-setting on office behaviors and customer service of ten undergraduate participants that served as university advisors. A multiple baseline design was implemented across three target behaviors: client greeting, front-desk behaviors, and punctuality. During intervention the advisors received supervisor-delivered verbal group feedback, a task clarification sheet, and supervisor-delivered goal setting for each target behavior. All target behaviors increased once the intervention was implemented. (Author).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10